Tuesday, June 14, 2005

 

Usability in Portals and Content Management

Focus on Usability is going to be a big trend in Portals and Content Management implementations. This follows from two main reasons:

More and more organizations are rationalizing and consolidating different sites and portals that had proliferated in the enterprise. Each of these have a different look & feel, navigation and a different user experience. Hence, it will be important to focus on usability in order to provide a consistent user experience.

Secondly, most of these products force you to follow a "design template" provided by the product. For example, almost all portal products let you choose a single column, 2-column or a similar template. It is certainly possible to have your own design but it is really difficult to actually implement it. Hence, the design is actually driven by what a product can (and can not) do rather than the other way round.

Comments:
I shall share my thoughts later but want to quickly point out that very often the usability of the CMS system (for example, the content entry screens for the publishers) itself is overlooked - this has contributed to the failure of many a CMS implementation initiative.

Cheers,
Kashyap

Kashyap Kompella
Practice Manager
Wipro Usability & Design
 
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